Login issues:
Question: How do I login to my account?
Answer: To login to your account please
follow these simple steps:
1) Please go to http://members.govarrestrecords.org/index.php
2) Locate the “Login" link
3) Enter your username (email address) and password and click on the
submit button to enter the member’s area.
Question: How can I change or recover my password?
Answer: Please follow the steps below to
retrieve/or change your password:
To change your password you must first log into our member’s area
and click the "My Account" tab at the top right of your member’s
area screen. Once you are in the “My Account” page you may update
your password by clicking on the "Change Password" link. If you have
lost or forgotten your password you may retrieve it by going to
http://members.govarrestrecords.org/index.php?file=forgotpassword
and inputting your Username (email address) and your password in
order to login.
If you require further assistance logging into our member's area
please contact support@govarrestrecords.org
Data Availability and Use:
Question: What type of data is available?
Answer: Although data availability may
vary per search, our service offers a large volume of different
types of public record information. As a Public Information Broker,
we do not provide any non-publicly available information such as any
credit based data, medical records, driving records, insurance
records, employment history, social security numbers or any other
information that is not made available to the general public.
Question: How can I use this data?
Answer: Our services may NOT be used in
the following ways:
1. To locate people in the interest of developing a news story.
2. For purposes that might cause physical or emotional harm to the
subject of the report.
3. For individuals involved in an adoption.
4. To gain information on well-known/high-profile celebrities or
government officials.
5. To determine a consumer’s eligibility for (a) credit or insurance
for personal, family, or household purposes; or (b) a government
license or benefit.
6. For purposes that are not within your stated normal course of
business.
7. For pre-employment or tenant screening.
8. Due to various inaccuracies in public records, our services
should not be used for skip tracing purposes.
Question: Why do my search results
display outdated or wrong information?
Answer: govarrestrecords.org receives
its information from various sources, including internet sites. We
do not create, verify, or guarantee the data as being accurate for
it is collected from sources that may be slow to update or revise
information collected. We also do not have direct control over the
amount or the accuracy of the information made available through our
data partners. All materials and information available through our
services are provided "as is" and "as available", and without
warranties of any kind, express or implied. We do not warrant that
the information is always accurate, complete or current; that access
to it will be available all the time, from every place, or that
errors will be corrected.
govarrestrecords.org is not a consumer reporting agency as defined
under the Fair Credit Reporting Act ("FCRA"), and the information in
our databases has not been collected in whole or in part for the
purpose of furnishing consumer reports as defined in the FCRA.
Website information cannot be used to: (a) establish an individual's
eligibility for personal credit or insurance; (b) assess risks
associated with existing consumer credit obligations, (c) evaluate
an individual for employment, promotion, reassignment or retention
(including employment of household workers such a nannies,
housekeepers, or contractors), or (d) in conjunction with assessing
the merits of entering into any other personal business transaction
with another individual.
govarrestrecords.org disclaims any responsibility and any warranties
for sales, purchases, financing or other types of transactions
involving products and services on which Our Services provide
information.
Question: Do you provide SSN records or Credit Reports?
Answer: govarrestrecords.org is not a
credit reporting agency and we are prohibited by law from releasing
non-public information such as SSN Numbers/Records or Credit Reports
to non licensed entities. Our SSN Search/Verification allows you to
check the validity of the provided number.
Physical Documents:
Question: Do you mail hard copies of my reports?
Answer: No. All search results are
displayed electronically after which you can either print or
download the reports. Your search reports will also be saved in your
“Search History” for 60 days for you to access at your convenience
free of charge.
Question: Do you provide birth certificates?
Answer: govarrestrecords.org does not
provide/send/issue birth certificates. Our Birth Records Search may
include the following information: Full Name, Birth City, Birth
State and Full Date of Birth.
Question: Do you provide marriage certificates?
Answer: govarrestrecords.org does not
provide/send/issue marriage certificates. Our Marriage Records
Search may include the following information: Bride's Name and Age,
Groom's Name and Age, Marriage Date, County & State of Filing and
Filing Number.
Question: Do you provide death certificates?
Answer: govarrestrecords.org does not
provide/send/issue death certificates. Our Death Records Search may
include the following information: Full Name, Date of Birth, Date of
Death and City and Sate of Death.
Question: Do we provide divorce decrees?
Answer: govarrestrecords.org does not
provide/send/issue divorce decrees. Our Divorce Records Search
results may include the following information: Respondent's Name,
Petitioner's Name, Date of Filing, State of Filing and Filing
Number.
Members Area:
Question: How do I use your service?
Answer: If you are having difficulties
in using our service please try the following:
STEP 1: Please go to http://members.govarrestrecords.org/index.php
and using your username and password login to our member’s area. If
you lost or forgot your password you may retrieve it by going to
http://members.govarrestrecords.org/index.php?file=forgotpassword
and inputting your username (email address) and your password in
order to login.
STEP 2: Select the search from the search menu found on the left
side of the page.
STEP 3: Fill in the required information. Please do not type more
than two words in each search box. When you are finished, click the
"Search" button.
STEP 4: View the results by clicking the access links or following
the instructions on the page. Your search results should appear
within a few short seconds after search completion.
If your search yields no results please go back and try removing
some information. For example by removing the “city” field you can
broaden your search.
Question: What does my govarrestrecords.org membership include?
Answer: After you make a purchase, you
will gain access to our member's area. The member's area combines
the power of over 20 different unlimited use searches, as well as
additional search tools and resources to help you in your
investigation process.
Unlimited Searches may include the following: Arrest/Warrant Search,
Background Check, Birth Records Search, Business Search, Criminal
Records Search, Death Records Search, Federal Inmate Search, Inmate
Search, Marriage/Divorce Search, Neighborhood Check, People Search
by Address, People Search by Name, People Search by Phone, Public
Records, Relative Search, Reverse Phone Search, Reverse IP Search,
Sex Offender Search, World Records and more.
You may upgrade your membership to the Premium InteliGator service
by subscribing to the 3 day InteliGator Premium Service trial. As a
premium account member you will gain full and unlimited access to
our premium/direct searches for a 3 day period only. If you decide
to cancel you will only be charged $ 4.95. Otherwise, you will be
charged a fee per month until you cancel, which you can do at any
time. To cancel your first reoccurring charge you must contact InteliGator.com (cancellations@inteligator.com) within the 3 day
trial period.
Question: What will I get if I upgrade my account?
Answer: Our govarrestrecords.org
membership will allow you to access all of the Unlimited Searches
found within our member’s area, but some search reports may require
for you to purchase a premium data membership upgrade to view the
full results. Premium data membership upgrades are offered by
InteliGator.com, a partner company.
Search details not found in the govarrestrecords.org database may be
available within the Inteligator.com member's area. To view full
search details you will need to upgrade to Inteligator.com Premium
Service. You will have a 3-day trial for $ 4.95. If you decide to
cancel you will only be charged $ 4.95. Otherwise you will be charged
a fee per month until you cancel, which you can do at any time. To
cancel your first reoccurring charge you must contact Inteliator.com
(cancellations@inteligator.com) within the 3 day trial period.
Criminal Records:
Question: How do I interpret the criminal search results?
Answer: Our Criminal Report may display
an individual's criminal records or indicate a lack of relevant
results for the specified search criteria.
While our Criminal Report can provide useful information, please use
extreme caution in interpreting the results of any criminal
background search. A positive match does not guarantee the nature or
even existence of an individual's criminal record.
govarrestrecords.org is not responsible for explaining or analyzing
Criminal Search results. For assistance in interpreting criminal
records and other official documents, please contact a competent
legal professional.
Please see the current govarrestrecords.org user agreement for
additional restrictions on the use of this data.
Question: In which U.S. states can I search criminal records?
Answer: Some states do not permit access
to certain types of criminal records, or may restrict the types of
information that can be retrieved by a criminal search. As a result,
not all searches will return reports or records. Please refer to our
Coverage Area Page for a state by state guide to available records:
http://www.govarrestrecords.org /coverage.html
Question: Can I perform Employee Checks using your Criminal Data?
Answer: govarrestrecords.org is not a
consumer reporting agency as defined under the Fair Credit Reporting
Act ("FCRA"), and the information in our databases has not been
collected in whole or in part for the purpose of furnishing consumer
reports, as defined in the FCRA. You may not use the Websites or
Data to: (a) establish an individual's eligibility for personal
credit or insurance; (b) assess risks associated with existing
consumer credit obligations; or (c) evaluate an individual for
employment, promotion, reassignment or retention (including
employment of household workers such a nannies, housekeepers, or
contractors) or in conjunction with assessing the merits of entering
into any other personal business transaction with another individual
("Unauthorized Purposes").
Billing:
Question: Will I receive a purchase confirmation email?
Answer: Yes. You will receive two
emails. One email will be from govarrestrecords.org which will
contain your login information and another email from Clickbank.com,
our authorized payment processor which will contain your purchase
details.
Question: What is my receipt/order number?
Answer: Clickbank.com is a secure and
reliable company which processes all of our payments. Each time you
submit your payment to Clickbank.com you will receive an email from
them containing your receipt/order number. You can retrieve your
receipt/order number by simply referring back to the email from
Clickbank.com or by going to the "My Account" page in the member's
area. The receipt/order number will be displayed in the "My Orders"
section.
Question: Will I be re-billed?
Answer: govarrestrecords.org does not
support the practice of automated re-billing. If you chose to
upgrade to Inteligator.com you will have a 3-day trial for $ 4.95. If
you decide to cancel you will only be charged $ 4.95. Otherwise you
will be charged a fee per month until you cancel, which you can do
at any time. To cancel your first reoccurring charge you must
contact InteliGator.com (cancellations@inteligator.com) within the 3
day trial period. Please note: We do not manage or handle support
for InteliGator.com service. Please send all cancelation requests to
InteliGator.com directly.
Question: Why must I pay more to view full result details on
certain searches?
Answer: Search details not found in the
govarrestrecords.org database may be available within the
Inteligator.com member's area. To view full search details you will
need to upgrade to Inteligator.com Premium Service. You will have a
3-day trial for $ 4.95. If you decide to cancel you will only be
charged $ 4.95. Otherwise, you will be charged a fee per month until
you cancel, which you can do at any time. To cancel your first
reoccurring charge you must contact Inteliator.com (cancellations@inteligator.com)
within the 3 day trial period.
Privacy:
Question: What type of information do you collect?
Answer: Personal Information
We collect personal information from you when you: (1) register on
the site; (2) subscribe to one of our mailing lists; (3) contact us;
and (4) order products and services. The information we collect
includes your name, address, email address and telephone number. We
also store your searches for 60 days, after which time we delete
them. If you make a purchase, our service provider, ClickBank, will
collect your payment information. ClickBank does not share that
information with us.
Non-Personal Information
As part of the standard operation of the Site, we may collect
certain non-personal information from you, including but not limited
to your browser type, operating system, IP address and the domain
name from which you accessed the Site. In addition, we may collect
information about your browsing behavior, such as the date and time
you visit the Site, the areas or pages of the Site that you visit,
the amount of time you spend viewing the Site, the number of times
you return to the Site, your search history and other click-stream
data.
Question: Will the person be notified when I search for them?
Answer: All your searches are
confidential. No one is notified that you are conducting searches
based on their information.
No Results Found:
Question: Why does the data obtained from the Preliminary Search
sometimes vary from the data obtained in the member's area?
Answer: The preliminary search accesses
people databases simply to verify that the person exists in the
United States. This information is provided as reference material
only. Search results obtained from the Preliminary Search may not
match the search results obtained in the member's area based on the
same search parameters.
Question: Why can't I find any information?
Answer: If you are having trouble
finding someone, be sure you check all possible searches. Use the
People Search, Phone Number Search, Birth Records Search or any of
the other searches available within our member's area. For
additional help please contact one of our professional customer
service representatives by emailing your search request details to
support@govarrestrecords.org
